Customer Service

MarketLINK Scientific's goal is to provide the highest quality products and services and are dedicated to our customers. If you have any questions or want help determine which products are right for your unique needs, feel free to contact us and we will provide you with a prompt response.

Shipping Policy

MarketLINK Scientific has selected FedEx as our primary carrier for our orders and apply a flate rate for all of our shipments, which is based on the total price of your order. For orders up to $200 we charge a shipping fee of $10 and for orders up to $500 we charge $5. Orders over $500 are shipped without any cost to you. Please note that these rates are only valid for FedEx Ground. If you prefer any other shipping types please contact our customer service department, see below for contact info.

All of our shipments are made under the terms of "FOB destination". See below for our returned goods policy.

Returned Goods Policy

Damage

Upon your receipt of goods shipped, you shall inspect the goods and notify our Customer Services Department of any claims for visible shortages, defects or damages. Do not accept damaged shipments until the carrier acknowledges a damage notation on your delivery receipt or freight bill. Notify MarketLINK Scientific of damage including concealed damage within ten days.

Return authorization

Authorization for all product returns must be approved, and an authorization number must be obtained from a MarketLINK Scientific customer cervice representative prior to returning any goods, and this number should be referenced on all shipping labels. Failure to reference this number will result in the returns being returned ‘collect’ to the customer. Returns must be made within 60 days of the issuance of the return authorization number. A restocking charge of a minimum of 15% will be charged on all returns.

Not all items will be authorized for return, which include the following:

• Items not purchased from MarketLINK Scientific
• Products without useful shelf life
• Sealed reagents which have been opened
• Products requiring temperature control
• Discontinued or obsolete products

Contact Information

E-Mail

For inquiries or general information, please complete our contact us form

Telephone

289-291-3365
Toll Free: 1-866-336-3313

Fax

289-288-0122

Mail

919 Fraser Drive
Unit 11
Burlington, Ontario
Canada
L7L 4X8